Server Management – Part 2 (sort of)
if you allow the customer to select from a range of packages, unless they know preciously what they need and what each service entails etc. they will most likely expect more than you offer or get more than they need. In either case neither is good business. In my opinion managing someone’s server is not as easy to define (or sell) as a t-shirt where all that matters is colour & size.
Server Management and outsourcing IT Support in General
One doesn’t go to accountant and them tell them how to do their job. This is because we lack their specialist knowledge and are expecting them, in fact have the responsible expectation, that they know what they are doing and more importantly know what we can not anticipate as being required to know. In short we aren’t accountants.