Relevant Experience
Consultant – Nov. 1991 to current
As a consultant I provide Project management, Technology planning and Business analysis services. I routinely match technologies to business plans and objectives. My primary goals are delivering solutions that enhance a clients operations and reduce costs along with discovering new revenue sources. Currently I am working with a start-up doing all the technology analysis, planning and deployement stages as well as working with vendors, suppliers, negoiating contracts, SLAs etc. Their goal is to deliver a cloud computing service solution to the Canadian market. The project also involves a lot of Web 2.0 technologies, SEO work and product development and marketing analysis.
I have a number of clients who rely on my strong technical ability as well as keen understanding of customer service to help them run their businesses. I also provided training in the areas of general computer usage, maintenance, application support and Internet usage.
I provide Project Management & Business Analysis services
I routinely match technologies to a company’s business plan and objectives
Delivering solutions that enhance a client’s operations is a paramount duty
Recent project successes are the following website development projects:
http://www.portalbernibookkkeeping.com | http://www.biobod.com | http://www.bcwebnet.com
http://www.nanotechshow.com | http://www.frozenlightning.com
Of note, in 2000, I completed a successful Year 2000 Compliance Project for the Workers’ Compensation Board of British Columbia Office Systems Services department. As the OSS Y2K Project Co-ordinator I developed the scope of the project, planned each phase, reviewed several Y2K Testing Tools, developed an inventory methodology and was the WCB liaison to various Y2K Focus groups. I also wrote several Y2K articles for “The Computer Paper”.
WebServe Canada - Oct. 2005 to Aug. 2008
Director of Operations
I managed the day to day operations of the company. I was responsible for all aspects of the business: sales, marketing, financial/accounting matters, human resources and technical systems. I am highly focused on customer care and retention along with being dedicated to staff performance and retention. My responsibilities included strategic planning, product management and financial reporting as well as cost control and revenue generation.
My role demanded I exemplify the leadership, communication and interpersonal skills necessary to grow a company in a highly competitive and dynamic industry. I lead by example and showed my staff what it takes to achieve our customer’s expectations and our own.
I achieved and maintain success in a fast paced environment with a “do what it takes” attitude. Getting the job done right the first time requires co-ordination, communication, trust and a belief that we succeed by working together. I empower my staff to act in the best interests of the customer and solve problems in a way that meets our business objectives.
I have demonstrated experience in human resource management and planning and am an accomplished supervisor of people in a complex environment. I am a strategic thinker that takes initiative and has strong coaching skills along with a proactive solution approach. I called on all of these skills to help me achieve success in this role.
Every day my organizational and multi-tasking skills plus the ability to handle details are put to the test and honed. There is something new to learn every day and some new way to help our clients and better ourselves. We adapt and change as required and in doing so get better at our core abilities and strengths.
I have personally built and trained a great staff of professionals with diverse cultural, education and life experience backgrounds. Each member of the team is allowed work in their strengths and assist in areas they aren’t as comfortable with. This way teamwork becomes “success”-work and everyone can assist with most of our clients needs. Everyone is allowed to play a role in our success and not just be a part of it but actually be responsible for it. In doing so we also recognise their achievements individually.
Since joining WebServe I more than doubled the customer base along with increasing profits and more than doubling revenue. I am also very proud that we were able to celebrate our best sales month ever in March 2008. This position is in an industry that has my passion but it is time for new challenges. I know as I leave WebServe it will continue its phenomenal growth and is better prepared for the future as a result of my time there.
London Drugs (TLD Computers Inc.) - June 2000 to Aug 2004
Account Manager
Achieved well over $1 million in commodities & services sales
Average gross profit of 19%
Achieved triple digit growth and double digit gross profit margins
Grew an account base from nothing to over 100 clients through cold calling
Helped TLD re-engage with over 40 past clients and nearly 40 new customers
This was over 60% of the new customers TLD gained in 2003
Project Manager
Successfully completed numerous custom software development projects
Successfully completed several network infrastructure projects
For a complete list of projects please visit – http://www.williamjordan.ca/resume/projects
I routinely developed realistic project plans, risk management plans & communication plans
Performed scope management, change control, budget, and quality control
As a Consultant to the sales team I provided pre-sales support
wrote proposals, created & gave presentations, performed research and business analysis
lead the bid response teams for many multi-million dollar RFPs
Strengthened my financial analysis skills, especially in project costing and budgeting
Increased my knowledge of software development project management
SHL Systemhouse (now Nex Innovations) - Sept 1995 to May 1999
Senior Technical Service Representative
Workers’ Compensation Board of British Columbia
Worked at the Workers Compensation Board (WCB) for almost four years
Given an increasing level of responsibilities due to my professionalism & quality customer service
Supervised the team and co-ordinated the install of 2000 computers for the WCB’s E-File Project
Completed the Microsoft Exchange Migration Project Planning Phase
Trained newly hired personnel from SHL Systemhouse and the WCB
Provided quick and permanent solutions to hardware and software problems
Helped create and refine many of the procedures and standards still in use at the WCB
Insurance Corporation of British Columbia (ICBC)
Provided interim technical support and customer service
I strengthened my computer products troubleshooting, repairs and maintenance knowledge
My successes at this important client lead to my being assigned to the WCB account
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