Technical Experience
I have over 15 years of corporate level end-user technical support experience.
- Extensive staff management, supervision, training and mentoring skills
- Extensive repair, configuration, and maintenance of computers, servers, networks, and devices
- Windows Server 2000/3/8 (IIS, Exchange, SQL) & Windows XP/2000/NT 4.0/9x and ME
Completely familiar with many software applications, Internet tools and LAN topologies - TCP/IP, FTP, VOIP, DNS, Routers, Firewalls, Wireless (A, B & G), Token Ring, Ethernet
- Strong technical writing skills as well as broad testing, research and analysis experience
- Microsoft Word, Excel, Project, Access, PowerPoint, Outlook, Visio & Internet Explorer
- HTML, PHP, MySQL, Dreamweaver, Photoshop, XML, RSS, Blogs
PMI Certification in progress
- Microsoft Project 98 and 2000 & MS Project Server 2002
- Vade-Mecum Project Management
PowerMarketing with Ian Selbie (3 day Sales and Marketing bootcamp via London Drugs)
Citrix Certified Sales Professional
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